How Do I Permanently Change the Order of Reviews on Facebook?
Commodity
Removing Negative Facebook Reviews For Your Business
Updated Guide for 2022
Mia Jensen | Jan 15, 2022
Facebook reviews can significantly impact your company's online reputation and image, for amend or worse.
Statistics reveal that as much as 90% of consumers consult reviews earlier visiting a business, and 84% of people consider online reviews to be as reliable as a personal recommendation.
Positive reviews can go a long way in winning potential customers over to your make and growing your social media presence.
Unfortunately, there comes a time when every concern owner also has to bargain with a bad Facebook review or ii. Sometimes, these are simulated reviews that aim to taint your company's name.
Nonetheless, if a negative Facebook review is legitimate, then the situation must be handled tactfully.
In this commodity, we'll take a wait at how to handle unlike types of bad reviews - both real and fake.
What are Facebook Reviews?
Facebook reviews are a course of client feedback that consumers leave on your Facebook business page. Potential customers often consult Facebook reviews before purchasing your products or using your services.
There are times when business owners have to remove Facebook reviews to protect the company's paradigm. This may be necessary when your business concern' Facebook page receives spam posts, unfair reviews, hate speech, or imitation reviews that aren't from real customers.
Can y'all delete a bad review on Facebook?
The brusque answer: yes.
But, in order to get a imitation negative review deleted off your business page, yous volition have to accept the following steps to let Facebook know to take downwards the review.
Only Facebook'due south team can remove the reviews, and y'all can alert them by flagging the reviews.
How tin I delete a review on Facebook?
Footstep ane: Comment on the review
On Facebook, folio owners cannot remove private reviews themselves. Still, users tin can flag a review to notify Facebook's team to remove the reviews. Only, users tin can only flag a review if it has at least one comment on information technology.
Commenting on negative reviews is tricky - the state of affairs needs to be handled with great care. Even if a review is fake, the annotate should limited an attempt to resolve the problem.
When your legitimate customers read the review, they will know that your company made an attempt to fix the outcome.
Footstep 2: Flag the review
To flag a review, navigate to the top-right of the post and select the arrow pointing down.
Press 'Report post', and proceed to explain why yous are flagging the review.
Step iii: Wait for Facebook'due south team to remove the review
This may accept a while, as their team has to manually assess the study.
If the squad finds that the review is in violation of Facebook's Customs Standards, they will remove information technology and no record of the review will remain.
Tin a review exist removed?
While users tin't delete individual Facebook reviews, there is an farthermost option available; removing all of the reviews entirely.
This won't permanently delete the reviews, merely visitors tin no longer view them. Deleting your concern folio's reviews likewise means that customers can no longer leave feedback, adept or bad unless the reviews are restored.
Here'southward how to collectively delete your Facebook reviews:
- Visit your business page and make sure that you're logged in as a page admin.
- At the folio'southward meridian-right corner, select the 'Settings' button.
- The page's left-mitt corner has a menu, from which y'all need to select 'Templates and Tabs'.
- Scroll to the 'Reviews' tab, and select 'Settings'.
- Finally, navigate to 'Show Reviews' towards the right, and a slider will exist visible. Click to disable the reviews, and go along to 'Relieve' the changes. Now, customer reviews and negative feedback volition no longer exist visible on your Facebook folio.
Should yous reply to or delete negative reviews?
If managed properly, negative reviews can present your business concern in a positive lite and build confidence in your brand.
Potential customers may be cautious about purchasing from stores that showcase only positive business reviews on their Facebook page, as this makes a brand seem less authentic. Thus, sometimes it's in your company'south favor to keep negative reviews around if the matter has been resolved.
However, if your business concern is facing unfair negative comments, then removing them might be necessary. If your legitimate customers have left a couple of bad reviews, and so information technology's of import to respond positively as part of customer service.
A skilful response to negative feedback should address the trouble at hand and offer a solution moving forward. This can change your customer'southward experience from a negative one to a positive one.
Moreover, information technology shows potential clients that your company cares about its customers and is serious virtually resolving problems.
There are many instances where deleting a review might exist wise, and even necessary. Sometimes, users abuse the reviews characteristic to leave faux negative reviews on your Facebook business page. You can make up one's mind if a review is fake by checking for the user's transaction history, and seeing if the complaint is from a legitimate client or not.
Businesses may also choose to flag reviews because they are in direct violation of Facebook's Customs Standards - due east.grand the post may contain detest speech.
Some reviews fall under the 'spam' category - they may have naught to practise with your products or services, and may be advertisements for other brands and businesses. In this case, you should report the review to have it deleted.
Examples of Responding to Facebook Reviews
Here are some good examples of businesses responding to Facebook reviews:
Intrepid Travel
Intrepid Travel is the globe'south largest hazard travel organization for small-scale groups. In this item state of affairs, the visitor has responded to a negative review concerning their counterfoil policy.
Intrepid Travel responded with an informative, empathetic answer in which they detailed a breakdown of the expenses and gently pointed out how the policy helps support communities that are suffering from COVID-19'south economic repercussions.
Wendy'due south
Wendy's is a popular American fast-food chain that has expanded globally. In this example, a customer has complained virtually the efficiency of Wendy's drive-thru service.
The company has responded by kickoff empathizing with the customer'due south business concern, and then proceeded to offering to arrive up to them.
Stella & Dot
Stella & Dot is an accessories company that sells jewelry and lets customers host torso shows. This particular review is an excellent example of how a positive response and proper care can turn a negative review effectually in your make's favor.
Initially, the customer expressed dissatisfaction concerning Stella & Dot's product.
The company responded with an apology and proceeded to address the problem and offered a solution.
After the matter was resolved, the client edited their review, changing it from a negative one to positive feedback.
Manage Facebook Reviews with DemandHub
If y'all're looking to boost your Facebook page, the best identify to start is with online reviews of your business. Build trust with your future customers through the power of give-and-take of mouth — online.
At DemandHub, our mission is to assistance local businesses grow by making it easier to communicate with customers. With modern messaging technology, your local business can text review invitations to your customers, enabling them to post a review with just a few clicks in under 30 seconds.
Request a demo of DemandHub to see how we can help grow your local concern with our messaging tools to help you attract, engage, and retain more customers.
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Source: https://www.demandhub.co/articles/how-to-delete-and-manage-facebook-reviews/
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